Steps Show empathy – “I’m sorry to hear about your loss. I would like to extend my condolences to you and your family.” Read shortened version of the policy summary Cancel all ...
Category Archives : Servicing RSS feed for this section
IVR
IVR Callback Script Connects to Primary Insured: “Good Morning/Afternoon, this is (name) with Franklin Madison returning your call. This call is being recorded for quality purposes. How can I he...
Verification
Verification Guidelines Ask caller for FULL ADDRESS on file Caller must very full address on file if a coverage ID was not provided Caller must verify primary insured’s first and last name as well a...
Injury & Illness – Zurich
PRODUCT DESCRIPTION INFORMATION What is this coverage? Can you tell me more about this coverage? What does this cover? The Daily Hospital Confinement Injury and Illness provides cash benefits for hosp...
HAP – Zurich
PRODUCT DESCRIPTION INFORMATION What is this coverage? Can you tell me more about this coverage? What does this cover? The Hospital Accident Plan (HAP) provides cash benefits to the insured in the eve...
Opening
Verification regarding the primary insured's address changed slightly. Remember to always ask the caller for the full address on file for verification purposes.
Recuperative Care – Minnesota Life
TLC: Recuperative Care Minnesota Life – Product Description Information
AD&D – Sirius
PRODUCT DESCRIPTION INFORMATION What is this coverage? Can you tell me more about this coverage? What does this cover? Accidental Death and Dismemberment covers the insured in the event of loss of lif...
Recuperative Care – Chubb
TLC: Recuperative Care Chubb – Product Description Information
AD&D – Chubb
PRODUCT DESCRIPTION INFORMATION What is this coverage? Can you tell me more about this coverage? What does this cover? Accidental Death and Dismemberment covers the insured in the event of loss of lif...