IVR Callback Script

Connects to Primary Insured: 

“Good Morning/Afternoon, this is (name) with Franklin Madison returning your call. This call is being recorded for quality purposes. How can I help you today?”

Connects to Voicemail: 

“Good Morning/Afternoon, this is (name) with Franklin Madison returning your call. I’m sorry I missed you. If you have future needs you can call or go online to fmservice.com.”