| Training Module | Title | Description / Last Edit Date |
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FACTS – Soft Skills Curriculum | Description: Course focused on the introduction & development of Frontline and Tier II agent soft skills.
Updated: 03/01/21 |
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Taking The H.E.A.T. | Description: Course focused on the introduction & development of Frontline and Tier II agent de-escalation skills.
Updated: 01/21/21 |
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Quality Scorecard | Description: Quality scorecard used for monitoring calls.
Updated: 2/1/24 |
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New Hire Training Outline | Description: Training outline to be used for new hires.
Updated: 12/12/25 |
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New Hire Training Content | Description: Training content to be used for new hires.
Updated: 12/12/25
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