Function Keys Specific to the Latest Customer Coverage Screen Key Name Function F3 Exit Exits the current screen; Escape and returns to the previous level F6 Premium Due Notice Displays PDN informatio...

A new call reason code has been added - "Cancellation - 3rd party PI not available." Use this code when a third party caller wants to cancel coverage on behalf of the PI; however, the PI is not avail...

Reminder: If a customer is cancelled due to "eligibility processing," the customer may no longer be a customer of the financial institution. Please confirm that the customer is still a member of the ...

UPDATE:  Now you can see if a letter was sent via email. Check this out!

You can use the email address of the primary insured as a way to locate a coverage. Please use email address only when you can't locate the coverage using last name, first name & zip code.

Client ID Look-up <F4> With the cursor in the Client ID field of Customer Service Inquiry screen, press <F4>. The Display Clients screen is shown. Enter the client name and press <Enter...

Artemis: Function Keys

Process Customers who have had their policy cancel due to nonpayment (usually associated with a no longer valid billing account) are able to have their coverage reactivated by following these steps: F...

Key Words / Phrases Proof that insurance has no cash value Calling from a state office Calling from Medicare fmservice.com Customers cannot request a no cash value letter on fmservice.com. Frequently ...