Short Description
(F9: Comments)		 Long Description Definition
Basic non-pay Basic cxl due to non -pay Cancellation of basic. Coverage no longer in force.
Client Mandated Client Mandated This cancel would occur when a client manager changes the coverage status to cancel after the client has terminated.
Hard Decline RJ Coverage cancelled due to hard decline reject A hard decline billing means we cannot bill the account. This could include closed accounts or incorrect account numbers. At the next bill extract coverage will be canceled if no changes have been made to the account.
CUSSV Customer Service Request Cancel due to F13 action letter issued to cancel coverage or reduce to basic.
Non Payment Due to non-payment notice of lapse letter sent Cancellation due to failure to pay premiums includes a letter sent to the customer.
ELIGI Eligibility Processing Eligibility processing refers to a process verifying whether a member is eligible for coverage. Basic coverage would be cancelled if the customer could not be found on the client file sent for solicitation. The agent should confirm that the customer is still a member of that financial institution, their name and address, and then restore basic coverage (F20) which in turn will restore the customer’s benefits.
Expired Coverage Expired Coverage Coverage that is currently inactive as it was offered for a specific period of time and that period has ended.
Hartford Term Age 69 Hartford Term Age 69 Hartford Life Insurance products do not offer coverage after the age of 69.