Process
Customers who have had their policy cancel due to nonpayment (usually associated with a no longer valid billing account) are able to have their coverage reactivated by following these steps:
- For HAP or Recuperative Care, send the account number change form – ACCT#CHG / ACT#CHG
- For Accidental Death & Dismemberment, send the activate letter – ACTIVATE
Credit union members can change the account in which their premium is being deducted to a bank account at another financial institution. Credit union members must maintain an account at the credit union listed on their coverage in order to keep their complimentary and supplemental coverage.
Do not send the ACTIVATE letter to Transamerica customers.
To reactivate complimentary coverage, select F20, then yes.
fmservice.com
Customers who have at least one active account can go to fmservice.com and see their cancelled coverages. Customers can reactivate a cancelled coverage on fmservice.com.