SEVERE STORMS AND FLOODING ALL INSURANCE CARRIERS MAY 15, 2025 – JULY 16, 2025 CANCEL 60 DAY MORATORIUM MARYLAND has recently declared a state of emergency in response to historic flooding in...
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Rebuttals
Key Words / Phrases Cancel Don’t want this Don’t need this I have other insurance Thought this was life insurance I’m unemployed Can’t afford it Steps Ask reason for cancelling...
fmservice.com Capabilities
Encourage customers to register at fmservice.com to see their policy details, make a payment, start a claim, etc.
Conversion – Chubb & MN Life to Zurich
Conversion – Chubb & Minnesota Life to Zurich This provides information and responses to anticipated questions regarding the conversion of Recuperative Care and Hospital Accident Plan insura...
Mortgage Account Type
Enrollment and Billing – How It Works The customer will see the additional product added to their monthly mortgage statement beginning with the effective month of supplemental coverage. The customer...
Billing Basics
Billing Basics Account Types Checking / Share Draft CHK, S/DR, ECHK, ES/DR Savings / Share SAV, SHAR, ESAV, ESHAR Credit Card CCRD, ECRD Paper Bill DBIL Quarterly Next Bill Date Cycle 1 Cycle 2 Cycle ...
Emailing Letters
UPDATE: Now you can see if a letter was sent via email. Check this out!
Mailing Address
If a customer has a Business Reply Envelope, the address on the Business Reply Envelope will always be correct.
Manual Billing Fee
Starting October 1, 2023, Connecticut residents cannot be charged a manual billing fee on a printed bill. Escalate the customer to the Executive Response Team if a CT customer calls to complain about ...
H.E.A.T. De-escalation Technique
H.E.A.T. De-escalation Technique. Useful for both Front Line & Tier II Agents.