Key Words / Phrases: Lost my enrollment form Need another enrollment form sent to me Direct Caller to Enrollment Site Under no circumstances should you direct a customer to their financial institution...

When you see the following message – “Please service this coverage ID through web screen…” read the following script.  For a package customer who wants to file a claim, follow...

PRODUCT DESCRIPTION INFORMATION What is this coverage? Can you tell me more about this coverage? What does this cover? Accidental Death and Dismemberment covers the insured in the event of loss of lif...

PRODUCT DESCRIPTION INFORMATION What is this coverage? Can you tell me more about this coverage? What does this cover? Accidental Death and Dismemberment covers the insured in the event of loss of lif...

PRODUCT DESCRIPTION INFORMATION What is this coverage? Can you tell me more about this coverage? What does this cover? Injury Care Accident Insurance provides cash benefits directly to the insured due...

  Please Enter Call Reason Codes Call Reason Code Definitions Reason / Question Asked Description Address to enroll What is the address that I send the enrollment form to Age reduction Reduction ...

Follow the Executive Response Guidelines for escalation resolution prior to submitting this form.

Log-In Steps Step 1: After successfully registering on fmservice.com, the customer just needs to enter their email and password to enter the site. Email address is the username Customer can click Forg...

Received a PDN, but cannot make a payment online Customers cannot make a payment online if the due date on the PDN has passed. Coverage has unpaid status, but cannot make a payment online This means w...

FOR TIER II AGENTS: After our new customer has been enrolled in complimentary AD&D coverage, please provide the customer with the following:

Their coverage ID
Insurance document will arrive withi...