Customer Information Update:
Change of address & phone number
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Refund Request
Refund Request Process
Proof of Enrollment
Proof of Enrollment: Batch Pull Process Explained
No Cash Value
Key Words / Phrases Proof that insurance has no cash value Calling from a state office Calling from Medicare fmservice.com Customers cannot request a no cash value letter on fmservice.com. Frequently ...
Duplicate Certificate Request
GREAT NEWS!!!!! Customers can view their duplicate certificate on fmservice.com!
Do Not Solicit
Procedures for processing a request to stop all mailing - do not solicit - mail suppression.
Claims
It is no longer necessary to read the coverage description when processing a claim as long as you read the customer policy summary at the beginning of the call.
Customers can send us their complete...
Beneficiary
Coverage Type or Coverage Amount Change
Key Words / Phrases Change coverage to family Change coverage to individual Increase coverage Reduce coverage Remove supplemental Frequently Asked Questions I’d like to add my family to my insurance...