Key Words / Phrases Change account information Did you receive my new account information Premiums are still deducted from an old account I want to change the account in which you are deducting my pre...

Billing: Understanding the Pre-pay Screen

First-Time Billing Email Notifications We understand that there can be a time gap of several weeks between enrollment and the first billing. Therefore, the purpose of the first-time billing email noti...

Enrollment and Billing – How It Works The customer will see the additional product added to their monthly mortgage statement beginning with the effective month of supplemental coverage. The customer...

Billing Basics Account Types Checking / Share Draft CHK, S/DR, ECHK, ES/DR Savings / Share SAV, SHAR, ESAV, ESHAR Credit Card CCRD, ECRD Paper Bill DBIL Quarterly Next Bill Date Cycle 1 Cycle 2 Cycle ...

Billing: Understanding the Premium Due Notice (PDN) Screen

Starting October 1, 2023, Connecticut residents cannot be charged a manual billing fee on a printed bill. Escalate the customer to the Executive Response Team if a CT customer calls to complain about ...