First-Time Billing Email Notifications

We understand that there can be a time gap of several weeks between enrollment and the first billing. Therefore, the purpose of the first-time billing email notification is to serve as a helpful reminder that the initial billing is approaching, bridging the gap during the customer onboarding experience.

Key Features

1. Franklin Madison will send out a one-time billing notification email for the first time an insured is billed.
2. One-time billing notifications will not be sent to insureds previously enrolled that have changed their payment method.
3. Emails will be sent from the domain fmservice.com.
4. Emails will be automatically sent on approximately the 24th of each month.
5. Emails do not include any reference to additional product offers.
6. Insureds that do not wish to receive the email will have the option to opt-out.
7. Notifications will be sent to the email address on file.
8. No action is required – the notification is strictly a reminder.

Sample Notification