Key Words / Phrases:
- Don’t want to receive anything else from you
- Don’t send me anything
- Remove me from your mailing list
When suppressing multiple coverage records, the customer’s personal information must be identical on all records for suppression to be successful. Process a suppression on each record if the customer’s personal information is not identical across all coverage records.
Caller is Not Enrolled
Select F23 from the Customer Service Inquiry screen. The Customer Mailing Suppression screen is displayed.
For type of suppression, enter “B” for both. Enter the callers name and complete address.
Customer is Enrolled
From the Customer Coverage screen, select F23 to stop future solicitations for the coverage record by selecting “B”.
Press Enter to confirm suppression and a message will be displayed:
Frequently Asked Questions
Can you remove me from your mailing list?
“Yes, we can. I’ll take care of that now and it will take 30 to 60 days to process. Please disregard any solicitations you receive during that time. You can also be removed from all mailing lists by calling the Direct Marketing Association at 212-768-7277 and you can register your phone number with donotcall.gov.”