A new call reason code has been added - "Cancellation - 3rd party PI not available." Use this code when a third party caller wants to cancel coverage on behalf of the PI; however, the PI is not avail...
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Tools: State Abbreviations
List of State Abbreviations
Definitions / Glossary of Terms
Tools: Definitions
H.E.A.T. De-escalation Technique
H.E.A.T. De-escalation Technique. Useful for both Front Line & Tier II Agents.
Tools: Customer Letter Examples
Samples of frequently requested customer service letters and forms.
Tools: Acronyms
Tools: Acronyms